1/3/2023 0 Comments Mepco endurance![]() ![]() I've even emailed directly to the company CEO Mr. The rudeness of some their customer service and 1 particular service rep supervisor was unbelievable with still no results! I too am facing the same problem! Over 10 months ago I submitted paid receipts for $50.00 oil change. This situation could have been avoided if your company would have accepted the responsibilities as it should have.” Let them make their own decisions on if they would ever use or recommend you. My next step now is to let the Texas AG and anyone on the internet who reads of poor consumer activities know the facts surrounding your companies denial of my claim. Now after requesting you fund the repair of defective parts on the engine you directed to be used, you are telling me it is not under warranty. You've directed your own engine to replace a defective one after a two month back and forth. “I have tried to get your company to provide me the services I've paid for to no avail. I would never recommend this company to my worst enemy let alone a friend or colleague.īelow is what was provided to Endurance on 8 July with no response. And to make matters worse, the dealer is recommending another $700 flushing to remove any remaining contaminants left in the engine provided by ENDURANCE. I have been without a vehicle for another ½ month on top of the previous 3 ½ months and $1372 all because I listened to the disinformation the company provided me on the phone and on TV. One stated we had the vehicle since March 2022 and another made the remark "well it ran when it left the dealer didn't it?"Īfter asking the second agent (one passed me on to another) to speak with a supervisor was sent to a voicemail and no return call!įinally received the car back on 15 July 2022. Note that the comment from one of the agents were sarcastic and/or incorrect. In this case the engine they provided had ”unserviceable’ parts and should be covered. The Endurance Contract states Endurance can provide “serviceable” replacement. Who knows how long that engine sat in a junkyard and/or outside before it was sent to the dealer, i.e., internal parts and wiring would be dried out from climate and nonuse. Contacted Endurance who once again did everything in its power to deny the claim.even though the company is the one who sent the engine with defective parts. Less than 1500 miles and the oil sensor and wiring went "belly up" due to sludge in the replacement engine requiring over $1300 to fix. After the holiday, we took the vehicle in (6 July 2022). Contacted the dealer and were advised to bring it in on. Not two months later with the replacement engine, the engine light came on and acceleration was lost. ![]() No information regarding how long the replacement engine sat or if it had been cleaned of decontaminates before giving it to the dealer was provided. It was finally delivered and installed on May 15, 2022. However, Endurance directed the use of an engine that they provided (not one which Hyundai would provide). After two months of this (March thru May), we finally received approval for replacing the engine in early May 2022. This included two trips to Texas from Endurance as well as two other requests for "pictures" of the engine components. Endurance was advised on 5 March 2022 and tried everything in its power to deny the claim. Took our 2015 Hyundai to the dealer on because of engine problems. The very worst customer experience I have ever encountered in my 66+ years. ![]()
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